General Terms and Conditions
HE Savill Furniture Fittings
Terms and Conditions of Supply of Goods
1. Definitions. In these Conditions, the following definitions apply:
Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 14.6.
Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods and supply of services in accordance with these Conditions.
Customer: the person or firm who purchases the Goods from the Supplier.
Force Majeure Event: has the meaning given in clause 11.
Goods: the goods (or any part of them) set out in the Order.
Order: the Customer's order for the Goods, as detailed in instructions by telephone, set out in the Customer's purchase order form, the Customer's written acceptance of the Supplier's quotation, or overleaf, as the case may be.
Specification: any specification for the Goods including any related plans and drawings, as set out on the Supplier’s web site, as particularly detailed in the Order Acknowledgement or as otherwise agreed in writing by the Customer and the Supplier.
Supplier: HE Savill Furniture Fittings whose registered office is at 9 St Martins Place Scarborough North Yorkshire YO11 2QH UK.
2. Construction. In these Conditions, the following rules apply:
(a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
(b) A reference to a party includes its personal representatives, successors or permitted assigns.
(c) A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
(d) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
(e) A reference to writing or written includes faxes but excludes e-mails.
2. BASIS OF CONTRACT
1. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2. The Order constitutes an offer by the Customer to purchase the Goods and/or Services in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification are complete and accurate.
3. The Order shall only be deemed to be accepted when the Supplier issues a written acceptance of the Order ("Order Acknowledgement"), at which point the Contract shall come into existence.
4. Performance of the Contract shall only commence upon receipt, in cleared funds by the Supplier of any amount required from the Customer by way of deposit or upfront payment in accordance with the Order Acknowledgement or otherwise agreed in writing.
5. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract.
6. Any samples, drawings, descriptive matter, or advertising produced by the Supplier and any descriptions or illustrations contained in the Supplier's catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.
7. A quotation for the Goods given by the Supplier shall not constitute an offer and the Supplier shall be entitled to amend or revoke a quotation or any part thereof at any time.
8. For the avoidance of doubt, it is the sole responsibility of the Customer to select the correct Goods when placing an Order. The Supplier will provide guidance on the selection of appropriate goods for a purpose if so requested by the Customer however, the Supplier shall not accept any liability for the selection of Goods ordered by the Customer and in particular for any functionality or purpose if required at any time whether or not disclosed by the Customer to the Supplier prior to placing an Order.
1. The Goods are described in the Specification.
2. To the extent that the Goods are to be manufactured in accordance with a Specification supplied by the Customer, the Customer shall on demand fully indemnify and keep the Supplier fully indemnified against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by the Supplier in connection with any claim made against the Supplier for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with the Supplier's use of the Specification. This clause 3.2 shall survive termination of the Contract.
3. The Supplier reserves the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirements.
1. The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready unless otherwise agreed in writing by the Customer and the Supplier.
2. Delivery of the Goods shall be completed on the Goods' arrival at the Delivery Location.
3. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
4. If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
5. If the Customer fails to accept delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the Supplier's failure to comply with its obligations under the Contract:
(a) delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day after the day on which the Supplier notified the Customer that the Goods were ready; and
(b) the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
6. If 10 Business Days after the day on which the Supplier notified the Customer that the Goods were ready for delivery the Customer has not accepted delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.
7. The Customer shall not be entitled to reject the Goods if the Supplier delivers up to and including 10% more or less than the quantity of Goods ordered, but a pro rata adjustment shall be made to the Order invoice on receipt of notice from the Customer that the wrong quantity of Goods was delivered.
8. The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
1. The Supplier warrants that on delivery, the Goods shall:
(a) conform in all material respects with their description and any applicable Specification;
(b) be free from material defects in design, material and workmanship; and
(c) be fit for any purpose held out by the Supplier.
2. Subject to clause 5.3, if:
(a) the Customer gives notice in writing to the Supplier within 2 days of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1;
(b) the Supplier is given a reasonable opportunity of examining such Goods; and
(c) the Customer (if asked to do so by the Supplier) promptly returns such Goods to the Supplier's place of business at the Customer's cost,
the Supplier shall, at its sole option, repair or replace the defective Goods, or refund the price paid for the defective Goods in full.
3. The Supplier shall not be liable for Goods' failure to comply with the warranty set out in clause 5.1 in any of the following events:
(a) the Customer makes any further use of such Goods after giving notice in accordance with clause 5.2;
(b) the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
(c) the defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;
(d) the Customer alters or repairs such Goods without the written consent of the Supplier;
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(f) the Goods differ from their description or the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
4. Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 5.1.
5. In the event that any Goods are manufactured by a third party, the Supplier shall to the extent possible using reasonable endeavours pass on the benefit of any warranty that it may have from the manufacturer to the Customer.
6. Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
7. These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.
6. TITLE AND RISK
1. The risk in the Goods shall pass to the Customer on completion of delivery.
2. Title to the Goods shall not pass to the Customer until the Supplier has received payment in full (in cash or cleared funds) for:
(a) the Goods; and
(b) any other goods or services that the Supplier has supplied to the Customer in respect of which payment has become due.
3. Until title to the Goods has passed to the Customer, the Customer shall:
(a) hold the Goods on a fiduciary basis as the Supplier's bailee;
(b) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier's property;
(c) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
(d) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
(e) notify the Supplier immediately if it becomes subject to any of the events listed in clause 9.2; and
(f) give the Supplier such information relating to the Goods as the Supplier may require from time to time,
but the Customer may resell or use the Goods in the ordinary course of its business.
4. If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 9.2, or the Supplier reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, provided that the Goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy the Supplier may have, the Supplier may at any time require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.
7. CUSTOMER'S OBLIGATIONS
1. The Customer shall:
(a) ensure that the terms of the Order (including without limitation the Goods ordered) and the Goods Specification submitted by the Customer (if any) are complete and accurate;
(b) keep and maintain all materials, equipment, documents and other property of the Supplier (Supplier Materials) at the Customer's premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier's written instructions or authorisation.
2. If the Supplier's performance of any of its obligations in respect of supply of the Goods is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
(a) the Supplier shall without limiting its other rights or remedies have the right to suspend performance of any further delivery of Goods ordered until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays the Supplier's performance of any of its obligations;
(b) the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier's failure or delay to perform any of its obligations as set out in this clause 7.2; and
(c) the Customer shall indemnify and keep the Supplier fully indemnified on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.
8. PRICE AND PAYMENT
1. The price of the Goods shall be the price set out in the Order Acknowledgement, or, if no price is quoted, the price set out in the Supplier's published price list in force as at the date of delivery.
2. The Supplier may, by giving notice to the Customer at any time up to 7 Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:
(a) any factor beyond the Supplier's control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
(b) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or
(c) any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.
3. Unless otherwise agreed in advice in writing, the price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods (including
without limitation any export licence), which shall be invoiced to the Customer. For the avoidance of doubt, the Customer shall be responsible for obtaining and paying in full for all and any export licence, import licence, permit or other documentation necessary in relation to the export of the Goods and for any relevant duties and/or local taxes.
4. The price of the Goods and Services is exclusive of amounts in respect of value added tax ( ). The Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Goods.
5. The Supplier may invoice the Customer for the Goods on or at any time after the despatch of the Goods (unless otherwise agreed in the Order Acknowledgement).
6. The Supplier shall at any time be entitled to require payment of all or any part of the price in advance of delivery of all or any part of the Goods. The Customer shall pay the invoice in full and in cleared funds, in pounds sterling or such other currency as may be set out in the Order Acknowledgement, in accordance with the timing set out in the Order Acknowledgement or if none is specified at the latest within 30 Business Days from and including the final day of the calendar month in which the invoice is sent.. Payment shall be made to the bank account nominated in writing by the Supplier. Time of payment is of the essence.
7. If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment (due date), then the Customer shall pay interest on the overdue amount at an annual rate of 6% above the base lending rate of Lloyds TSB Bank plc then in force from the due date until the date of actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.
8. If the Customer fails to pay any due amount to the Supplier on the due date, without prejudice to any other right or remedy the Supplier may suspend all and any further delivery of Goods (in which event the Customer shall on demand indemnify and keep the Supplier full indemnified from and against any loss, claim, liability, costs, expenses or damages incurred by the Supplier). If the outstanding amount is not paid by 7 days from and including the date on which the Supplier notifies the Customer of such default, the Supplier may terminate the Contract without prejudice to any other accrued rights against or in relation to the Customer.
9. The Customer shall on demand fully indemnify and keep the Supplier fully indemnified from and against any and all charges, costs, expenses (including without limitation legal costs and expenses, losses and other liabilities whatsoever and howsoever incurred by the Supplier or its agents as a result of any failure by the Customer to make payment in accordance with the provisions of this clause 8, including (without limitation) any costs incurred by their Supplier or its agents in the collection of any monies due to it.
10. The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part for any reason whatsoever. The Supplier may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer for any reason whatsoever.
9. CUSTOMER'S INSOLVENCY OR INCAPACITY
1. If the Customer becomes subject to any of the events listed in clause 9.2, or the Supplier reasonably believes that the Customer is about to become subject to any of them and notifies the Customer accordingly, then, without limiting any other right or remedy available to the Supplier, the Supplier may cancel or suspend all further deliveries under the Contract or under any other contract between the Customer and the Supplier without incurring any liability to the Customer, and all outstanding sums in respect of Goods delivered to the Customer shall become immediately due.
2. For the purposes of clause 9.1, the relevant events are:
(a) the Customer suspends, or threatens to suspend, payment of its debts, or is unable to pay its debts as they fall due or admits inability to pay its debts, or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;
(b) the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where the Customer is a company) where these events take place for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;
(c) (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer, other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;
(d) (being an individual) the Customer is the subject of a bankruptcy petition or order;
(e) a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
(f) (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;
(g) (being a company) a floating charge holder over the Customer's assets has become entitled to appoint or has appointed an administrative receiver;
(h) a person becomes entitled to appoint a receiver over the Customer's assets or a receiver is appointed over the Customer's assets;
(i) any event occurs, or proceeding is taken, with respect to the Customer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 9.2(a) to clause 9.2(h) (inclusive);
(j) the Customer suspends, threatens to suspends, ceases or threatens to cease to carry on all or substantially the whole of its business;
(k) the Customer's financial position deteriorates to such an extent that in the Supplier's opinion the Customer's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; and
(l) (being an individual) the Customer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.
3. Termination of the Contract, however arising, shall not affect any of the parties' rights and remedies that have accrued as at termination. Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.
10. LIMITATION OF LIABILITY
1. Nothing in these Conditions shall limit or exclude the Supplier's liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation; or
(c) any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.
2. Subject to clause10.1:
(a) the Supplier shall not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
(b) the Supplier's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the price of the Goods.
1. The Supplier shall:-
(a) comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 ("Relevant Requirements");
(b) not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;
(c) comply with the Customer’s Ethics, Anti-bribery and Anti-corruption Polices in each case as the Customer or the relevant industry body may update them from time to time ("Relevant Policies");
(d) have and shall maintain in place throughout the term of this agreement its own policies and procedures, including but not limited to adequate procedures under the Bribery Act 2010, to ensure compliance with the Relevant Requirements, the Relevant Policies and clause 11.1(b) and will enforce them where appropriate;
(e) promptly report to the Customer any request or demand for any undue financial or other advantage of any kind received by the Supplier in connection with the performance of this agreement;
(f) immediately notify the Customer (in writing) if a foreign public official becomes an officer or employee of the Supplier or acquires a direct or indirect interest in the Supplier (and the Supplier warrants that it has no foreign public officials as officers, employees or direct or indirect owners at the date of the Contract).
2. The Supplier shall ensure that any person associated with the Supplier who is providing goods in connection with this agreement does so only on the basis of a written contract which imposes on and secures from such person terms equivalent to those imposed on the Supplier in this clause 11 ("Relevant Terms"). The Supplier shall be responsible for the observance and performance by such persons of the Relevant Terms, and shall be directly liable to the Customer for any breach by such persons of any of the Relevant Terms.
3. For the purpose of this clause 11, the meaning of adequate procedures and foreign public official and whether a person is associated with another person shall be determined in accordance with section 7(2) of the Bribery Act 2010 (and any guidance issued under section 9 of that Act), sections 6(5) and 6(6) of that Act and section 8 of that Act respectively. For the purposes of this clause 11, a person associated with the Supplier includes any subcontractor or the Supplier.
12. FORCE MAJEURE
Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party's reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party's), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.
13. CANCELLATION AND AMENDMENT
1. No cancellation or amendment to these Conditions or any Contract shall be binding in the Supplier unless agreed in writing by a duly authorised representative of the Supplier and on the strict condition that the Customer shall on demand fully indemnify and keep the Supplier fully indemnified from and against all and any costs and expenses incurred by the Supplier and work carried out in relation to the Contract in question up to the time of the cancellation or arising out of the amendment and all loss of profits and all other loss, damage, liabilities, claims, costs, charges and other expenses resulting to the Supplier by reason of and/or in connection with such cancellation or amendment (including, without limitation, as a result of or in connection with the supply or manufacture of Goods to the Customer’s Specification or otherwise).
1. Assignment and subcontracting.
(a) The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
(b) The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of the Supplier.
(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post, recorded delivery, commercial courier, fax but not e-mail.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 13.2(a); if sent by pre-paid first class post or recorded delivery, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by fax but not e-mail, one Business Day after transmission.
(c) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
(a) If any court or competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.
(b) If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
4. Waiver. A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
5. Third party rights. A person who is not a party to the Contract shall not have any rights under or in connection with it.
6. Variation. Except as set out in these Conditions, any variation to the Contract, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by the Supplier.
7. Governing law and jurisdiction. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Information Collection and Use
HE Savill Furniture Fittings* is the sole owner of the information collected on www.hesavill.co.uk. He Savill Furniture Fittings* collects information from our users at several different points on our website.
Other than for specific purposes as agreed with the user such as fulfilling an online order (see order) the information that is collected through this site is used for marketing or analysis purposes only.
Information gathered through this website will be held in a database run by 1&1 and be used periodically to assess the success of the website and the actions generated from the levels of traffic generated.
When you request a page from the site's web server, the server automatically collects some information about your system, including your IP address. He Savill Furniture Fittings* collects the minimum information necessary to ensure our service works.
We ask for information from the user on our enquiry form. Information gathered through this form will be held in a database run by 1&1 and be used periodically to assist in the various marketing activities of HE Savill Furniture Fittings*. We do not currently provide or share your information with other third parties.
We ask for information from the user on our order form. As goods are being ordered from our site the user must give us their name, email and delivery address, along with the requested financial information, such as the credit card number and associated details or credit account number to enable us to process the order as requested. This information is used solely for charging/invoicing and to dispatch the order. If we have difficulties processing or fulfilling an order these details are used to contact the user.
If you are using this site to order goods or services, certain information is automatically collected so that an order can be tracked and delivery made to the right user. To aid this order process 'Cookies' may be stored on your computer by the browser. Although you can set your browser to disable cookies, you might find some site features will not work.
We do not currently provide or share your information with other third parties.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
In the event He Savill Furniture Fittings* goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
This website contains links to other sites. Please be aware that we, He Savill Furniture Fittings* are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website.
Changes to this Statement
He Savill Furniture Fittings* will occasionally update this Privacy Statement to reflect company and customer feedback. He Savill Furniture Fittings * encourages you to periodically review this Statement to be informed of how He Savill Furniture Fittings * is protecting your information.
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9 St Martins Place
Tel: 01723 373032
Fax: 01723 376984
We know that you will be pleased with your purchases from He Savill.co.uk. However, there may be occasions when you will need to return items to us.
Non Receipt Of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed.
Returns using your own method of delivery
If you elect to return the defective product to us using your own method of delivery, we will refund up to £3.50 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at He Savill.co.uk, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to @work customers or our Business customers, @work customers have 5 days to return an item as not required providing it is unopened.)
Small orders will be sent via Royal Mail First Class Post the price will depend on the packets maximum weight.
Larger orders will be sent by Uk Mail next day Courier at a cost of £8.00 + Vat
International orders will be sent via Royal Mail airmail the price will depend on the packets maximum weight
We are glad to offer trade discounts to businesses such as: architects, designers, builders, furniture manufacturers, restorers, cabinet makers and others involved in the restoration industry.
To open a trade account, please send the following information to firstname.lastname@example.org:
- Company Name
- Contact details (e g address, e-mail, telephone, fax)
With your login details, which we will e-mail to you by return, you will then be able to buy online with automatic trade discount prices and excluding VAT. If you wish to place your order by telephone, please do not hesitate to call our sales staff (Tel: 01723 373032) who will be very pleased to set up the best charging and delivery arrangements for all your projects.